Onsite Training and Development
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DTI has developed and delivered a wide array of training programs pertaining to issues in human resource management. Many clients opt for a comprehensive supervision and leadership training series that is customized to their particular needs and priorities while others seek training in an individual topic area. The most frequently offered individual training programs for supervisors are as follows:
- Teambuilding
- Supervising Staff in a Unionized Environment
- Documenting Employee Performance
- Managing Challenging Performance Problems
- Dealing with Difficult People
Additional human resource management training topics include:
- Rethinking Your Approach to New Employee Orientation
- Motivating and Engaging Employees towards High Performance
- Conflict Resolution in the Workplace
- Every Word Counts: Your Employee Handbook
- Using a Coaching Style of Supervision
- Leadership Styles
- Providing Effective Positive and Corrective Feedback
- The Art of the Performance Improvement Conversation
- Conducting Effective Performance Appraisals
- Driving and Sustaining Organizational Culture Change
- Helping Employees Cope with Organizational Change
- Understanding and Supporting LGBTQ Employees
- Stress Management
- Running an Effective Meeting
- Time Management Techniques for the Insanely Busy Manager
Supervising Staff in a Unionized Environment
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A half-day program for supervisors, addressing the following topics:
- Understanding the basics: Terminology in a unionized environment
- Building relationships with union delegates and union organizers
- Common pitfalls in managing employee performance
- Creating and using SMART performance expectations
- Providing and documenting training, coaching & feedback
- Using a manager’s diary
- Progressive discipline
- Disciplinary action forms
- Grievances & arbitration
Teambuilding Through The
Four Communication Styles
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A half-day program for supervisors and staff, addressing the following topics:
- Communication styles overview
- Discussion of strengths, weaknesses and preferences for each of the four communication styles
- Case study: Recognizing the styles in action
- How each communication style tends to experience and address conflict
- How to adjust your communication style to work more effectively with others
- Using a knowledge of communication styles to tailor your supervisory approach
Managing Difficult Workplace Relationships
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A half-day program for supervisors and staff, addressing the following topics:
- Research findings on the impact of difficult workplace relationships
- Understanding the behaviors associated with difficult workplace relationships
- Four choices as to how to handle difficult workplace relationships
- Knowing when to take action and when to remain silent
- A model for conflict resolution
- Positions taken during conflict resolution
- Toxic behaviors and how to address them
LGBTQ Community
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A full-day program developed for NYS Employee Assistance Program Coordinators, addressing the following topics:
- Terminology and frequently asked questions
- Workplace protections for LGBTQ employees
- Understanding the experiences of LGBTQ employees
- Guidelines for respectful communication
- Issues facing families with LGBTQ youth
- National, state and local LGBTQ resources
