Training For
Multidisciplinary Staff
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DTI has extensive experience developing and delivering a wide variety of training for multidisciplinary staff within hospitals throughout New York, Connecticut and New Jersey. Topics that have been delivered most recently for hospital staff are listed below:
Supervising Health Care Staff
In a Unionized Environment
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A half-day program for health care supervisors, addressing the following topics:
- Understanding the basics: Terminology in a unionized environment
- Building relationships with union delegates and union organizers
- Common pitfalls in managing employee performance
- Creating and using SMART performance expectations
- Providing and documenting training, coaching & feedback
- Using a manager’s diary
- Progressive discipline
- Disciplinary action forms
- Grievances & arbitration
Supervision and Leadership Skills
In a Health Care Environment
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A full-day program for mid-level hospital managers, addressing the following topic areas:
- Communicating effectively with staff
- Setting clear performance expectations
- Providing effective performance feedback
- Dealing with difficult people
- Documenting employee performance
- Coaching and counseling employees
Cultural Competence In Health Care
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A full-day program for both clinical and ancillary hospital staff that addresses the following topics:
- The impact of culturally inappropriate health care
- Health care disparities
- Cognitive components of cultural competence
- Culturally competent actions and practices
- Caring for individuals with disabilities
- Caring for members of the LGBTQ community
- Providing end-of-life care
Safe Patient Handling
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A half-day program for a cross-section of staff from hospitals and nursing homes, addressing the following topics::
- The science of safe patient handling
- The elements of a safe patient handling program
- Equipment and technology
- Educating and coaching staff about safe patient handling and facilitating culture change
Precepting for Keeps: Retain Don’t Retrain
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A two-day program for nurses from both the acute and long term care setting, addressing the following topics:
- Why nurses leave the field
- Knowledge, skills and attitudes required of a nurse preceptor
- Roles & responsibilities of the preceptor & orientee
- Kramer’s Reality Shock theory
- Building orientee knowledge of the current state of health care
- Learning and communication styles
- Teaching orientees a clinical process or procedure
- Stages of orientee competence
- Using return demonstrations: Set-up, execution and debriefing
- The preceptor’s role in evaluation
- Handling challenging orientee behaviors
Acculturation for International Medical Graduates
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A half-day program for International Medical Graduates that addresses the following topics:
- The culture of the American medical system
- Working effectively in an American hospital
- Communicating appropriately with nursing staff
- Working as a member of a multi-disciplinary team
- Communicating effectively with diverse families and patients
- Providing culturally competent care
Communicating Effectively with
Patients and Staff
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A full-day program for nursing and ancillary staff, addressing the following areas:
- Pay-for-performance
- The Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) patient satisfaction survey
- Handling patient complaints effectively
- Teamwork and how to work as a member of a team
- Communicating effectively with co-workers, including assertive communication
A half-day program for registered nurses on improving their communication with ancillary staff, addressing the following areas:
- Motivating Staff: Research and Implications for Practice
- Providing Positive and Corrective Feedback
- Delegation of work
Customer Service Skills for
Emergency Department Staff
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A half-day program for Emergency Department Personnel, addressing the following areas:
- Pay-for-performance
- The Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) patient satisfaction survey
- Customer service practices especially important in the Emergency Department
- Communicating with patients about waiting times
- Handling patient and family complaints
Infection Prevention Coaching
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A full-day program for hospital and nursing home staff from a cross-section of job titles. Topics addressed include:
- Hand hygiene
- Maintaining the environment of care through cleaning and sanitizing
- Increasing influenza vaccination rates
- Roles and activities for Infection Prevention Coaches
- Addressing employee resistance to change
- Providing peers with constructive feedback on their infection prevention practices
